ISO 29994:2021 Education and learning services — Requirements for distance learning.
8 Design of the distance learning services
8.1 The design of the distance learning services shall meet the general requirements as detailed in ISO 29993:2017, Clause 8.
8.2 The distance learning service shall, where applicable:
— support personalization and adaptive learning pathways through the curriculum;
— enable active participation by learners (e.g. via participation in collaborative learning environments, participation in synchronous conversations, adherence to study plans);
— provide the design which is created by instructional designers with competences in instructional design theories and instructional design methodologies;
— regularly provide learners, facilitators, learner-support staff and learner-support tools with actionable data regarding learner progress, including guidance for how to further support the learning (e.g. scores on summative assessments, responses to free-response items, amount of time spent in the course).
8.3 The DLSP shall ensure that instructional designers construct a learning service appropriate to the
goals and needs of targeted learners:
— by specifying the learning modes, media and other interactions (e.g. video, virtual reality, text) that
are appropriate to the learning activity);
— by providing accessibility for individuals with special needs who require special accommodations. NOTE Special needs include disability and impairment hut also giftedness.
9 Information about the distance learning services for enrolled learners or their sponsors
9.1 The information about the learning services for enrolled learners or their sponsors shall meet the general requirements as detailed in ISO 29993:20 17, Clause 9.
9.2 In the case of technology-supported distance learning services, the information provided shall detail technical requirements, such as necessary equipment, internet access and bandwidth, and minimum computer skills.
10 Service delivery
10.1 Technology-supported distance learning
10.1.1 Technology-supported distance learning shall provide teaching and learning content to facilitators and learners and collect, store and provide data on learner activity learning path and achievement.
10.1.2 Technology-supported distance learning shall provide easy and secure access for learners and facilitators.
10.1.3 Technology-supported distance learning shall facilitate and ensure contact with facilitators and, when appropriate, external experts, professionals or peers.
ISO 29994 pdf download.